Organically Growing Internal Coaches

Abstract

An Intuit Small Business Division (SBD) process “Agile Done Right” (ADR) helps ensure the proper use of agile to maximize business results and minimize process problems. ADR requires an agile coach like those used in the successful SEI’s Team Software Process (TSP)SM program at Intuit. Coaches ensure the process is “done right” and help teams with process problems. The need to develop project-embedded ADR coaches and to raise the level of agile maturity to reduce missteps drove the need for internal coach training. This paper covers the performance objectives, the concept of a meeting-driven training approach, and the key agile topics in the training. Some of those are “stock” Scrum process. The more interesting ADR modules covered in depth are those with specific adaptations for SBD. They include an overview of ADR, the set of Iteration 0 meetings, the set of Recurring Iteration meetings, and the ADR Coaches Toolkit.