Nutritional Service Experienced During Hospital Stay: Comparison between Centralized Operating System and Contracted Operating System

International Journal of Social Sciences and Artistic Innovations Pub Date : 2022-09-30 DOI:10.35745/ijssai2022v02.03.0003

Taghreed Ali Alzahrani, Abeer M. Alrashed

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Abstract

The provision of good healthcare including nutritional services is a challenge for the management of hospitals and health centers. Thus, this study was carried out to measure and compare the performance of the Department of Food and Nutrition in two hospitals with two different operating systems: a centralized operating system and a contracted operating system. A cross-sectional comparative design was used to investigate in-ward food services from the patient’s perspective. Ninety patients participated from Hospital A, a hospital with a centralized operating system, and 125 patients participated from Hospital B, a hospital with a contracted operating system. The result showed that the centralized operating system had inherent advantages over the other system in all dimensions. Specifically, the dimensions of "Staff/Service issues" and "Physical Environment " were identified as the areas that differed between the two hospitals and need to be further developed in the contracted operating system.

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住院期间营养服务体验:集中式操作系统与承包式操作系统的比较

提供包括营养服务在内的良好保健服务是医院和保健中心管理面临的一项挑战。因此，本研究旨在衡量和比较两家医院食品与营养科在两种不同操作系统下的绩效:集中式操作系统和承包式操作系统。采用横断面比较设计，从患者的角度调查病房内的食物服务。90名患者来自集中式操作系统的A医院，125名患者来自承包式操作系统的B医院。结果表明，集中式操作系统在所有方面都比其他系统具有固有的优势。具体而言，"工作人员/服务问题"和"物理环境"这两个方面被确定为两家医院之间的不同领域，需要在合同操作系统中进一步发展。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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International Journal of Social Sciences and Artistic Innovations

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