Comparison between DP and MBNQA: convergence and divergence over time

Abstract

Purpose – The purpose of this paper is to understand the commonalities and differences between the Deming Prize (DP) and the Malcolm Baldrige National Quality Award (MBNQA).Design/methodology/approach – A qualitative comparison is made of the changes in the Deming Prize and the MBNQA from 1992 to 2005. In the process, the paper arrives at their current commonalities and differences.Findings – Concludes that during the last 13 years the emphasis of both the Deming Prize and the MBNQA has shifted from technical quality to excellence of all organizational processes. They have moved towards a common understanding of “good leadership” and an appreciation of systems thinking. However, they have maintained their basic difference in the sense that, while inherent in the DP are consulting and guidance by the Union of Japanese Scientists and Engineers (JUSE) over a longer timeframe, MBNQA begins with a more self‐ assessment approach and is more competitive in spirit. Further, since its inception, while the MBNQA ha...