Review on dashboard application from managerial perspective

Abstract

The usage of dashboards in organizations along with the development of dashboard applications has continued to proliferate nowadays. This is as a result of the rapid replication of information and communication technology (ICT) brought on by the advent of Big Data. There is the need for people, businesses, governmental and non-governmental organizations to be able to view their performance and activities on a single computer screen. Despite this growing need for dashboard applications, there are many design-related issues which call for extensive measures to be taken in terms of the kind of information displayed on the dashboard. The aim of this paper is to identify and highlight the purpose of dashboard usage based on the three managerial levels of the dashboards: strategic, tactical, and operational levels. This paper also aims at identifying the dashboard features based on the purpose it serves. This study was conducted by investigating 23 published papers related to dashboards. The study showed that the dashboard is used for planning, monitoring, communication, consistency, and analysis. The dashboard's purposes can also be categorized on the basis of their common features. These findings can serve as a guide for developers in designing a better dashboard.