Carrier-grade cloud service SLA management research

Abstract

The focus of Cloud Service competition gradually turned from “resource competition” to “customer-centric” competition. To the Telecom Providers who wants to provide carrier-grade cloud service should more concern about the quality of cloud services. In this background, this paper analyzes SLA management with two new cloud concepts: Service Catalog and Standard Unit of Measure, and builds a comprehensive service quality measure system which consists of two angles: quantitative and qualitative. The goal of this paper is to highlight the need for the cloud industry to create consistent ways to describe standard services to encourage the evolution in dynamic cloud environment.