E. Kuncoro, R. Ikhsan, Kurniawan, H. Prabowo, Rini Kunia Sari, Yuniarty
{"title":"The Role of Security and Privacy For Continuance Intention: Learn From Users of M-Banking Services","authors":"E. Kuncoro, R. Ikhsan, Kurniawan, H. Prabowo, Rini Kunia Sari, Yuniarty","doi":"10.1109/ICCED51276.2020.9415830","DOIUrl":null,"url":null,"abstract":"This study aims to examine the role of security and privacy in influencing continuance intention to use M-Banking mediated by the trust and satisfaction of the user. This study required 336 M-Banking users in Jakarta. Hypothesis testing uses structural equation modeling from questionnaire data. The results show that security and privacy are necessary factors in developing the intention to continue using M-Banking. Besides, the role of user trust and satisfaction is confirmed to be a mediation in developing the continuation intention to use of M-Banking.","PeriodicalId":344981,"journal":{"name":"2020 6th International Conference on Computing Engineering and Design (ICCED)","volume":"58 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2020 6th International Conference on Computing Engineering and Design (ICCED)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICCED51276.2020.9415830","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2
Abstract
This study aims to examine the role of security and privacy in influencing continuance intention to use M-Banking mediated by the trust and satisfaction of the user. This study required 336 M-Banking users in Jakarta. Hypothesis testing uses structural equation modeling from questionnaire data. The results show that security and privacy are necessary factors in developing the intention to continue using M-Banking. Besides, the role of user trust and satisfaction is confirmed to be a mediation in developing the continuation intention to use of M-Banking.
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