{"title":"Research on Knowledge Management of Software Enterprises with Lenovo for Case Study","authors":"L. Lan","doi":"10.1109/ICCTD.2009.257","DOIUrl":null,"url":null,"abstract":"Lenovo Group puts priority on knowledge management .Successful experience of knowledge management of Lenovo Group mainly lies in that, firstly, Lenovo has established a set of practicable and effective flows to facilitate service engineers to submit knowledge files at random and present all customer questions/problems solved at ordinary times at any time; secondly, Lenovo has established an incentive mechanism to give material and spiritual encouragement on basis of merit and scoring; and finally, it has a set of organizational system to ensure.","PeriodicalId":269403,"journal":{"name":"2009 International Conference on Computer Technology and Development","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2009-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2009 International Conference on Computer Technology and Development","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICCTD.2009.257","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
Lenovo Group puts priority on knowledge management .Successful experience of knowledge management of Lenovo Group mainly lies in that, firstly, Lenovo has established a set of practicable and effective flows to facilitate service engineers to submit knowledge files at random and present all customer questions/problems solved at ordinary times at any time; secondly, Lenovo has established an incentive mechanism to give material and spiritual encouragement on basis of merit and scoring; and finally, it has a set of organizational system to ensure.
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