INFLUENCE OF POLICIES ON ACCOUNTS RECEIVABLES MANAGEMENT IN THE HOTEL INDUSTRY IN KENYA

Simon K. Ngugi, R. Gakure, G. Gekara, James Kahiri
{"title":"INFLUENCE OF POLICIES ON ACCOUNTS RECEIVABLES MANAGEMENT IN THE HOTEL INDUSTRY IN KENYA","authors":"Simon K. Ngugi, R. Gakure, G. Gekara, James Kahiri","doi":"10.47672/AJACC.195","DOIUrl":null,"url":null,"abstract":"Purpose: The purpose of the study was to determine the influence of policies on accounts receivables management in the hotel industry in Kenya.Methodology: The target population of the study was 47 hotels and lodges in Kenya. A sample of 141 respondents was selected using stratified random sampling in each hotel and lodge to group respondents into three strata. The strata were that of top management, finance staff and credit control staff. This study used both primary and secondary data. Data collection methods used included: questionnaires and secondary data collection guide. Secondary data was collected for all variables for a period of three years (2007 to 2010). Data was analyzed quantitatively and presented descriptively and illustrated by use of tables and charts. Information was sorted, coded and input into the statistical package for social sciences (SPSS) for production of graphs, tables, descriptive statistics and inferential statistics.  In particular, means, standard deviations, and frequencies. Inferential statistics such as factor analysis and odd ratio regression were also used. Results: Based on the findings, the study concluded that management policies are a key driver to accounts receivables management in hotel industry in Kenya. It was possible to conclude that the hotels had put into place strict management policies and internal operating procedures approved by the senior management on accounts receivables.Unique contribution to theory, practice and policy: Based on the findings, the study recommends that that hotel management should ensure that they employ workers who can follow orders with minimum supervision and reward them well in terms of compensation to avoid cases of theft, complaints from customers and endorse a heavy penalty for any employee who provide substandard service.","PeriodicalId":165748,"journal":{"name":"American Journal of Accounting","volume":"54 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2017-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"American Journal of Accounting","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.47672/AJACC.195","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2

Abstract

Purpose: The purpose of the study was to determine the influence of policies on accounts receivables management in the hotel industry in Kenya.Methodology: The target population of the study was 47 hotels and lodges in Kenya. A sample of 141 respondents was selected using stratified random sampling in each hotel and lodge to group respondents into three strata. The strata were that of top management, finance staff and credit control staff. This study used both primary and secondary data. Data collection methods used included: questionnaires and secondary data collection guide. Secondary data was collected for all variables for a period of three years (2007 to 2010). Data was analyzed quantitatively and presented descriptively and illustrated by use of tables and charts. Information was sorted, coded and input into the statistical package for social sciences (SPSS) for production of graphs, tables, descriptive statistics and inferential statistics.  In particular, means, standard deviations, and frequencies. Inferential statistics such as factor analysis and odd ratio regression were also used. Results: Based on the findings, the study concluded that management policies are a key driver to accounts receivables management in hotel industry in Kenya. It was possible to conclude that the hotels had put into place strict management policies and internal operating procedures approved by the senior management on accounts receivables.Unique contribution to theory, practice and policy: Based on the findings, the study recommends that that hotel management should ensure that they employ workers who can follow orders with minimum supervision and reward them well in terms of compensation to avoid cases of theft, complaints from customers and endorse a heavy penalty for any employee who provide substandard service.
查看原文
分享 分享
微信好友 朋友圈 QQ好友 复制链接
本刊更多论文
政策对肯尼亚酒店业应收账款管理的影响
目的:本研究的目的是确定肯尼亚酒店业应收账款管理政策的影响。方法:该研究的目标人群是肯尼亚的47家酒店和小屋。在每个酒店和旅馆采用分层随机抽样的方法选取了141名受访者,将受访者分为三个阶层。分层为高层管理人员、财务人员和信贷控制人员。本研究同时使用了一手和第二手数据。采用的数据收集方法包括:问卷调查和二次数据收集指南。收集了三年(2007年至2010年)所有变量的辅助数据。对数据进行定量分析,并用表格和图表进行描述和说明。信息被分类、编码并输入到社会科学统计软件包(SPSS)中,用于制作图表、表格、描述性统计和推理统计。特别是均值,标准差和频率。推论统计如因子分析和奇比回归也被使用。结果:根据研究结果,研究得出结论,管理政策是肯尼亚酒店业应收账款管理的关键驱动因素。可以得出结论,酒店已就应收帐款实施了经高级管理人员批准的严格管理政策和内部业务程序。对理论、实践和政策的独特贡献:根据研究结果,该研究建议酒店管理层应确保他们雇用的员工能够在最少的监督下服从命令,并在补偿方面给予他们良好的奖励,以避免盗窃和顾客投诉的情况,并支持对任何提供不合格服务的员工进行严厉惩罚。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 去求助
来源期刊
自引率
0.00%
发文量
0
期刊最新文献
Impact of Financial Reporting Transparency on Investor Decision-Making Effect of Audit Quality on Earnings Management Practices Influence of Accounting Information Systems (AIS) on Financial Reporting Accuracy Relationship between Tax Incentives and Corporate Tax Avoidance Strategies in Kenya A Real Estate Focuses on Covid-19 Accounting Considerations – The Case of Abuja, Federal Capital Territory in Nigeria
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
已复制链接
已复制链接
快去分享给好友吧!
我知道了
×
扫码分享
扫码分享
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1