Broadband quality of service experience measuring mobile networks from consumer perceived

Abstract

This paper provides an overview of the quality of service experience from the viewpoint of the customer's perceived of mobile broadband services. However, it must be admitted that the quality of service and quality of experience have different parameters. Using a quantitative descriptive analysis of active testing a number of data packets were sent to the communication line to measure the six Quality of Service parameters using the LIRNEasia Benchmarking approach, the results explained that the average achievement was at about 20–50% of 1 Mbps from the Indonesia Broadband Plan, while the latency, jitter, packet loss, and network availability parameters provided by ISPs are generally within the un-conform range of the benchmarks. We conclude that empirical data are found in which customers want improved service quality compared to the current perceived quality.