Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study

Abstract

This study combined service QFD (Quality Foundation Deployment) method and the TRIZ (Theory of Inventive Problem Solving) and to resign the lucky draw service system from web version to mobile version. We develop and demonstrate a structural framework to modify the service design process in three different problem solving phases. The case study also purposes the new application of QR code technology, which let the mobile version of the lucky draw system is more effective and has more competitive advantage after practical launching.