Cross-Border Risk Factors of Cloud Services: Risk Assessment of IS Outsourcing to Foreign Cloud Service Providers

Abstract

This paper identifies specific risk factors of cross-border outsourcing to cloud environments and discusses methods of evaluation. Many approaches lack in comparability between costs and risks. Therefore, we present two evaluation approaches based on the capital value (costs) and Analytical Network Process (risks) to support the assessment of outsourcing decisions under special consideration of cross-border risk factors. Although the integration of the two approaches needs further research, we present an early attempt to combine these two methods.