The digital future has many names—How business process management drives the digital transformation

Abstract

Process orientation of companies in combination with intelligent IT systems often forms the basis for many modern tendencies such as digitalization. This article analyses current BPM trends in a qualitative study and classifies them into three basic directions. There are technology-driven and human-driven BPM trends, both still follow the classical paradigm. However, optimization of workflows can be done bottom-up under involvement of data from IT systems or with collaboration of company employees. Different case-driven trends use the same sources for improvement but deviate from the traditional BPM paradigm in their fundamental methodical approach.