{"title":"Customer satisfaction evaluation method for ship building enterprise","authors":"Fei Li, Xiaoliang Wang, H. Tian","doi":"10.1109/ICQR2MSE.2012.6246478","DOIUrl":null,"url":null,"abstract":"This paper developed a customer satisfaction evaluation model for the actual situation of shipbuilding enterprise. According to the shipbuilding enterprise technology needs for customer evaluation, it puts forth the customer satisfaction evaluation method.","PeriodicalId":401503,"journal":{"name":"2012 International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering","volume":"958 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2012-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2012 International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICQR2MSE.2012.6246478","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
This paper developed a customer satisfaction evaluation model for the actual situation of shipbuilding enterprise. According to the shipbuilding enterprise technology needs for customer evaluation, it puts forth the customer satisfaction evaluation method.
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