Respon Kepuasan Mahasiswa Program Studi Komunikasi Dan Penyiaran Islam Angkatan 2018 Terhadap Pelayanan Staf Di Fakultas Ushuluddin, Adab Dan Dakwah

Hasnur, Haswinda, Anugrah Wijaya, M. Ryan J.S. Patintingan, Nur Afiah
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Abstract

Service staff, which is a staff who takes care of service tasks in operational activities and provides assistance, support to a leader in carrying out his duties.  In connection with this statement, it means that students feel happy or maybe not happy with the services they get from the expectations of students and the needs of students in higher education during their studies.  Students are said to be customers because they pay for educational services to learn. In everyday life, human needs include health needs, security needs, and educational needs.  The purpose of the researcher is to find out the satisfaction response of students of class 2018 of the Islamic Communication and Broadcasting Study Program to staff services at the Faculty of Ushuluddin, Adab Da'wah and to find out the quality of service received by active students of class 2018 at the Faculty of Ushuluddin, Adab and Da'wah. The method used is the research method.  quantitative research with a survey approach. In this study, there were variables before and after the researcher used a closed questionnaire or an open questionnaire.  But this time in the study using a closed questionnaire so that researchers get results from the respondents themselves in the form of percent figures (%) which resemble mathematical numbers.  So the need for awareness, synergy, and concern for faculty staff towards students who need consultation and clarity regarding their lectures, not discriminating in terms of service, and trying to provide better facilities.
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学生满意的反应伊斯兰2018届的沟通和广播计划与乌乌鲁丁、达布和达瓦学院的工作人员服务
服务人员,在业务活动中负责服务任务,并在领导履行职责时提供协助和支持的人员。联系到这句话,这意味着学生对他们在学习期间从学生的期望和学生在高等教育中的需求中得到的服务感到满意或不满意。学生被称为顾客,因为他们为学习而支付教育服务费用。在日常生活中,人的需求包括健康需求、安全需求和教育需求。研究人员的目的是了解伊斯兰传播和广播研究项目2018级学生对阿达瓦乌舒鲁丁学院工作人员服务的满意度反应,以及阿达瓦乌舒鲁丁学院2018级活跃学生的服务质量。使用的方法是研究方法。用调查方法进行定量研究。在本研究中,研究者使用封闭式问卷或开放式问卷前后都存在变量。但这一次在研究中使用了一个封闭的问卷,这样研究人员就可以从受访者自己那里得到类似于数学数字的百分比数字(%)的结果。因此,教职员工需要意识到这一点,需要协同合作,需要关心学生,他们需要咨询和明确他们的课程,而不是在服务方面有歧视,并努力提供更好的设施。
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