Influence of Personality on Technology Readiness and Intention to Use Online Vehicle Taxes Payment in Surabaya, Indonesia

Abstract

The purpose of this study is to ascertain the relationship between personality and technology readiness and the intention to use online vehicle taxes payment (SIGNAL application) in Surabaya, Indonesia. This study used a quantitative research methodology. The structural equation modeling (SEM) data analysis method was used in this investigation. Simple random sampling methodology and probability sampling to determine the sample. There are 100 respondents served as the sample. There were six hypotheses tested in this study. The findings demonstrated a favorable and substantial relationship between personality traits such as agreeableness, conscientiousness, extraversion, and a chance to experience and technological readiness for motor vehicle tax payment using the SIGNAL application. However, personality neuroticism has a detrimental impact on a person's ability to use technology when paying motor vehicle taxes using the SIGNAL application. Furthermore, technology readiness positively and significantly impacts the intention to use the SIGNAL application to pay motor vehicle taxes.