Qiaoling Li, Qingping Cao, Chunyu Shi, Yi Liu, Gang Lu, Zhilan Huang
{"title":"Design of Cloud Service Customer Experience Management System Enhanced by AI","authors":"Qiaoling Li, Qingping Cao, Chunyu Shi, Yi Liu, Gang Lu, Zhilan Huang","doi":"10.1109/CCAI57533.2023.10201285","DOIUrl":null,"url":null,"abstract":"The design goal of Cloud Service Customer Experience Management System Enhanced by AI is to optimize cloud product and service modes to achieve the best customer experience. The system designed in this paper constructs a multidimensional customer label system, a cloud product knowledge graph, and a cloud service knowledge graph, and analyzes and mines customers’ real-time feedback data collected by a variety of AI interactive methods.","PeriodicalId":285760,"journal":{"name":"2023 IEEE 3rd International Conference on Computer Communication and Artificial Intelligence (CCAI)","volume":"3 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2023 IEEE 3rd International Conference on Computer Communication and Artificial Intelligence (CCAI)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/CCAI57533.2023.10201285","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
The design goal of Cloud Service Customer Experience Management System Enhanced by AI is to optimize cloud product and service modes to achieve the best customer experience. The system designed in this paper constructs a multidimensional customer label system, a cloud product knowledge graph, and a cloud service knowledge graph, and analyzes and mines customers’ real-time feedback data collected by a variety of AI interactive methods.
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