Blockchain Technologies in e-Government Services: A Literature Review

Salfarina Abdullah, Al Dulaimi Moatasem Abdulmajeed Alwan, Y. Y. Jusoh
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Abstract

The efficiency of blockchain technologies in managing transactions using distributed ledgers provides new age of government services. This enhances citizen-government transparency to establish public-sector trust by preventing fraud. However, using and adopting blockchain in e-Government context was insufficiently explored in previously published literatures. This paper systematically reviews relevant works to illustrate blockchain issues, challenges, while detecting the new directions for future research of using blockchain applications in e-Government. Discussed literatures explained that adopting blockchain applications to build e-Government services still has obvious lack in empirical evidence. Predominantly, major challenges facing blockchain adoption are summarized in scalability, flexibility and security aspects. organizationally, acceptability issues in blockchain and demanding new models of e-government are illustrated as major obstacles against the adoption. Furthermore, the lack in legislations and helping regulatory represents the major environmental obstacles against the adoption.
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电子政务服务中的区块链技术:文献综述
区块链技术在使用分布式账本管理交易方面的效率为政府服务提供了新时代。这提高了公民与政府之间的透明度,通过防止欺诈来建立公共部门的信任。然而,在之前发表的文献中,对在电子政务环境中使用和采用区块链的探索不够。本文系统地回顾了相关工作,阐述了区块链的问题和挑战,同时发现了区块链应用于电子政务的未来研究的新方向。讨论的文献解释了采用区块链应用构建电子政务服务仍明显缺乏经验证据。区块链采用面临的主要挑战主要总结在可扩展性、灵活性和安全性方面。在组织上,区块链的可接受性问题和要求新的电子政务模式被认为是采用的主要障碍。此外,立法和辅助管理的缺乏是阻碍采用的主要环境障碍。
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