{"title":"Using technology to tailor electronic information to users","authors":"A. Surray, R. Lavoie","doi":"10.1109/IPCC.1996.552599","DOIUrl":null,"url":null,"abstract":"The paper examines a project conducted within Northern Telecom Limited (Nortel) Department X754 (located in Ottawa Canada), designed to provide customized end-user documentation. The authors investigate two technologies: hyperlink paths in Adobe Acrobat portable document format (pdf) documents, and structured-document processing using SoftQuad's helper application PanoramaPRO. The methodology includes: conducting field research on end-user information requirements, creating hyperlink paths in documents; and defining elements and attributes for structured-document information. With each prototype, users are able to select and view information customized for their needs.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"19 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IPCC.1996.552599","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
The paper examines a project conducted within Northern Telecom Limited (Nortel) Department X754 (located in Ottawa Canada), designed to provide customized end-user documentation. The authors investigate two technologies: hyperlink paths in Adobe Acrobat portable document format (pdf) documents, and structured-document processing using SoftQuad's helper application PanoramaPRO. The methodology includes: conducting field research on end-user information requirements, creating hyperlink paths in documents; and defining elements and attributes for structured-document information. With each prototype, users are able to select and view information customized for their needs.
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