Implementación de catálogo de servicios y servidor KACE

Abstract

The problem focuses on the lack of a service desk system, as well as a remote desktop system, causing the support process to have a longer period of time than due, and for IT not to focus on its main task. Not having credentials for some network computers or servers, causes optimal network performance to fail. In addition, the lack of updates to computers makes them vulnerable to external attacks. This implementation aims to achieve an ideal management of hardware and software assets, as well as how to determine how the technological infrastructure of the company is constituted, this by creating a catalog of services that encompasses each and every one of the services provided by the department, as well as the implementation of the KACE server. As a result of the Project, it is possible to increase the productivity of the department, minimize the support time, have fully identified the infrastructure, automate the support process, generating with this, a competitive advantage for the company. This optimizes the use of material resources, space and information security, it also makes the work more efficient.