Effect of Nurse Therapeutic Communication on Patient Satisfaction in the Installation of Genreral Hospital in Massenrempulu, Enrekang District

Abstract

Therapeutic communication is one of the important keys in providing patient services in hospitals. Nurses who have communication skills, not only will easily establish a relationship of trust with patients, also prevent illegal problems, and increase satisfaction in the hospital. This study aims to analyze the effect of nurses' therapeutic communication with patient satisfaction in the inpatient installation at Massenrempulu District Hospital Enrekang. The method used is this research is an observational analytic with cross sectional study design. The population in this study were patients in the inpatient hospital of Massenrempulu District Hospital. The research sample of 75 people. The technique of determining the sample is to use the accidental sampling method. Analysis of the data used is chi square and multiple logistic regression. The results showed that the majority of respondents aged 40-49 years (25.3%), were female (61.3%), had elementary / equivalent education (30.7%) and worked as farmers (36.0%). The analysis showed that there was a statistically significant relationship between the variable respect (0.002), positive attitude (0.019) and not a meaningful relationship opening up (0.239) with patient satisfaction. The results of multivariate analysis with multiple logistic regression tests showed that the positive attitude of Exp (B) or Odds Ratio was 0.595. The most dominant variable influences patient satisfaction in the inpatient installation of Massenrempulu District Hospital, Enrekang Regency.