{"title":"Automation of e-gov service quality measurement process","authors":"R. Mekovec, R. Kelemen","doi":"10.1109/SAMI.2012.6208956","DOIUrl":null,"url":null,"abstract":"In this paper we present development and usage of new instrument to assess quality of e-service provided by regional government's web site. We demonstrate the process of defining precise criteria for all measurements, as well as for all quality categories. Due to complexity of final scoring procedure proposed with new assessment instrument, an automate scoring tool that can be used is introduced.","PeriodicalId":158731,"journal":{"name":"2012 IEEE 10th International Symposium on Applied Machine Intelligence and Informatics (SAMI)","volume":"20 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2012-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2012 IEEE 10th International Symposium on Applied Machine Intelligence and Informatics (SAMI)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/SAMI.2012.6208956","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
In this paper we present development and usage of new instrument to assess quality of e-service provided by regional government's web site. We demonstrate the process of defining precise criteria for all measurements, as well as for all quality categories. Due to complexity of final scoring procedure proposed with new assessment instrument, an automate scoring tool that can be used is introduced.
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