The evolution of an information center

Abstract

In 1994, Marakon's research services staff undertook the task of redesigning the information services provided. The objective was to create an environment that empowered the consultants to gather information on their own, whether at their home location or at the site of the client. This paper describes the steps taken to transform the function into a highly automated information resource that adds value by leveraging the consultant's time. The paper concludes with the lessons learned and the premise that the library staff must continously empower and aggressively meet the changing consultant information needs.