F. Becker, Stephanie Bothe, Karsten Hadwich, M. Falter
{"title":"Delightful Service Innovations in the Context of Technology-Based Self-Services - Scale Development and Validation","authors":"F. Becker, Stephanie Bothe, Karsten Hadwich, M. Falter","doi":"10.15358/2511-8676-2019-2-66","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":102066,"journal":{"name":"Journal of Service Management Research","volume":"5 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Service Management Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.15358/2511-8676-2019-2-66","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}