Decision Support System for the Hospital's Departments: Using Armchairs as Sub-Servers

Abstract

The aim of this paper is to present a method and a software program that are designed to help decision makers to plan, reorganize and relocate resources in the hospitals' hospitalization departments. When planning the hospitalization departments layout, the decision maker faces many various problems, that are further emphasized when taking into account budget limitations and space limitations. In this paper we propose a queueing theory-based method for addressing this problem. We deal with a fixed area available for placing resources in the department and consider various scenarios and strategies in order to gain insights that will help the decision makers within this area. A software was written using MATLAB, to generally construct all the balance equations for each scenario, with additional abilities that will allow to decide on the space, available capacity, costs and the specific arrival rates characterizing each department.