INFLUENCE OF ONLINE CUSTOMER REVIEW AND ONLINE CUSTOMER RATING ON GOFOOD PURCHASE DECISIONS IN THE GOJEK APPLICATION

Lila Febriana Kausaha, Ida Hidayanti, Ririn Damayanti, Article Info
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Abstract

This study aims to determine the effect of the dependent and independent variables partially and simultaneously. The research methodology used a quantitative method by collecting data through distributing questionnaires, the population in this study were users of the Gojek application in Ternate City, the sampling technique used purposive sampling and snowball sampling with 125 respondents. Data were obtained by using multiple linear regression analysis with the SPSS 25 program. The results indicate that partially online customer reviews have a significant effect on purchasing decisions for GoFood on the Gojek application, while online customer ratings partially have no significant effect on purchasing decisions for GoFood on the Gojek application, and simultaneously or together online customer reviews and online customer ratings have an effect significantly to GoFood purchasing decisions on the Gojek application.
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在线顾客评论和在线顾客评价对gojek应用中gofood购买决策的影响
本研究旨在同时部分地确定因变量和自变量的影响。研究方法采用定量方法,通过发放问卷的方式收集数据,本研究的人群为Ternate City的Gojek应用程序用户,抽样技术采用目的抽样和滚雪球抽样,共125名受访者。数据采用SPSS 25软件进行多元线性回归分析。结果表明,部分在线顾客评价对Gojek应用的GoFood购买决策有显著影响,而部分在线顾客评价对Gojek应用的GoFood购买决策没有显著影响,在线顾客评价和在线顾客评价同时或共同对Gojek应用的GoFood购买决策有显著影响。
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