Distributed 'Knowing in Practice' Enabled by Knowledge Management Systems

Int. J. Knowl. Manag. Pub Date : 2017-10-01 DOI:10.4018/IJKM.2017100103

L. Goel

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Abstract

Many companies set up operations offshore and complete projects by ‘worksharing’ where responsibilitiesaresplitbetweengeographicallydispersedoffices.Thisarticlelooksathowknowledge managementsystemsfacilitatepracticesessentialforcollaborative,distributedwork.Aqualitative casestudyisconductedatalargemultinationalengineering,procurementandconstruction(EPC) companythathassuccessfullyimplementedaknowledgemanagementsystem.Thestudyusesthe frameworkof‘knowinginpractice’tothecontextofworksharing.Thisarticlecontributestothe practicebyprovidingspecificsuggestionsthatcanbeimplementedfromasocialtechnicalperspective tofacilitateworksharing.Specifically,suggestingtechnologicalfactors,andeffortsneededbyusers andmanagers,infacilitatingworksharing.Thisarticlecontributestoresearchbyapplyingthelens of‘knowinginpractice’tothecontextofworksharing. KEywoRDS Distributed Work, EPC, Knowledge Management, Knowledge Management Systems, Knowing in Practice, Offshore Worksharing, Qualitative Case Study, Socio-Technical Systems

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由知识管理系统实现的分布式“实践中的知识”

许多公司在海外设立业务，并通过“工作共享”来完成项目。Thisarticlelooksathowknowledge managementsystemsfacilitatepracticesessentialforcollaborative，distributedwork。Aqualitative casestudyisconductedatalargemultinationalengineering，procurementandconstruction(EPC) companythathassuccessfullyimplementedaknowledgemanagementsystem。Thestudyusesthe frameworkof ' knowinginpractice ' tothecontextofworksharing。Thisarticlecontributestothe practicebyprovidingspecificsuggestionsthatcanbeimplementedfromasocialtechnicalperspective tofacilitateworksharing。Specifically，suggestingtechnologicalfactors，andeffortsneededbyusers andmanagers，infacilitatingworksharing。Thisarticlecontributestoresearchbyapplyingthelens of ' knowinginpractice ' tothecontextofworksharing。关键词:分布式工作，EPC，知识管理，知识管理系统，实践中的认识，离岸工作共享，定性案例研究，社会技术系统

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Int. J. Knowl. Manag.

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