Human Resource Management - Emotional Intelligence: Communication Effectiveness mediates the Relationship between Stress Management and Job Satisfaction

H. Jorfi, Hashim Fauzy Bin Yaccob, I. M. Shah
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引用次数: 11

Abstract

Stress management remains a key topic of concern among managers and employees worldwide. The most significant contribution of this research is the discovery the stress management related to communication effectiveness, and on the other hand, communication effectiveness related to job satisfaction within organizations of Iran. Communication effectiveness is a crucial factor for organization's performance and growth and plays an important role in stress management, and job satisfaction of today’s competitive organizations. According to literature on business area and logical arguments we proposed that communication effectiveness can moderators the link between stress management with job satisfaction. The respondents consist of 133 form educational administrations and Agriculture Bank of Iran. The method that used to maintain the stress management, communication effectiveness and job satisfaction is Kendall’s coefficient of concordance. Results indicate stress management of emotional intelligence has a positive relationship with communication effectiveness and also communication effectiveness plays a key role in job satisfaction.
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人力资源管理-情商:沟通有效性在压力管理与工作满意度之间的中介作用
压力管理仍然是全球管理者和员工关注的一个关键话题。本研究最大的贡献在于发现压力管理与沟通效能的关系,以及沟通效能与伊朗组织工作满意度的关系。沟通有效性是组织绩效和成长的关键因素,在当今竞争激烈的组织中,沟通有效性在压力管理和工作满意度方面发挥着重要作用。根据商业领域的文献和逻辑论证,我们提出沟通有效性可以调节压力管理与工作满意度之间的联系。受访者包括133个来自教育行政部门和伊朗农业银行的机构。维持压力管理、沟通有效性和工作满意度的方法是肯德尔协调系数。结果表明,情绪智力的压力管理与沟通有效性存在正相关关系,沟通有效性在工作满意度中起关键作用。
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