{"title":"Four strategies for communicating with difficult people","authors":"C. Reimold","doi":"10.1109/IPCC.1996.552705","DOIUrl":null,"url":null,"abstract":"The paper considers four techniques for communicating with difficult people: connect the best in you with the best in the other; listen in the right way; ask questions instead of opposing; and pause before you respond. These techniques have to be applied quickly and with the right attitude.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"120 1 Suppl 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IPCC.1996.552705","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
The paper considers four techniques for communicating with difficult people: connect the best in you with the best in the other; listen in the right way; ask questions instead of opposing; and pause before you respond. These techniques have to be applied quickly and with the right attitude.