Mirko Di Lascio, M. Sanguinetti, Luca Anselma, Dario Mana, A. Mazzei, V. Patti, R. Simeoni
{"title":"Natural Language Generation in Dialogue Systems for Customer Care","authors":"Mirko Di Lascio, M. Sanguinetti, Luca Anselma, Dario Mana, A. Mazzei, V. Patti, R. Simeoni","doi":"10.4000/books.aaccademia.8450","DOIUrl":null,"url":null,"abstract":"English. In this paper we discuss the role of natural language generation (NLG) in modern dialogue systems (DSs). In particular, we will study the role that a linguistically sound NLG architecture can have in a DS. Using real examples from a new corpus of dialogue in customer-care domain, we will study how the non-linguistic contextual data can be exploited by using NLG.","PeriodicalId":300279,"journal":{"name":"Proceedings of the Seventh Italian Conference on Computational Linguistics CLiC-it 2020","volume":"4 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the Seventh Italian Conference on Computational Linguistics CLiC-it 2020","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4000/books.aaccademia.8450","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 4
Abstract
English. In this paper we discuss the role of natural language generation (NLG) in modern dialogue systems (DSs). In particular, we will study the role that a linguistically sound NLG architecture can have in a DS. Using real examples from a new corpus of dialogue in customer-care domain, we will study how the non-linguistic contextual data can be exploited by using NLG.
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