Automated patient appointment reminder for cross-platform mobile application

Abstract

Internet of things (IoT) becomes important and various used in many applications. In case of smart health, we need to help patients and healthcare practitioners manage their appointment easier. Nowadays, there are many patients who are receiving treatment for diseases in hospitals and this tends to be increase in every year. In some diseases, doctor needs to follow-up the patient symptom continuously so that the doctor makes a follow-up appointment for the next treatment. Some hospitals currently have no patient appointment reminder when the appointment is coming while some hospitals remind their patients via either telephones or short message service (SMS). This results in costs and can be errors in the appointment reminder. This paper proposes an automated patient appointment reminder for cross-platform mobile application. The patients can receive appointment notification before the appointment date, be able to postpone or cancel the appointment easily when they cannot come to see the doctor or the patient get better. In addition, the doctors and patients can observe their appointment via mobile application. The application performance is evaluated by user satisfaction scores.