W. Sheng, Zeng Zhenxiang, Yin Yutao, Huang Chunping
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引用次数: 1
Abstract
This paper is mainly aimed to measure service quality in China's third-party logistics industry based on the perception of international customers. The given topic can be considered important to the development of China's third-party logistics industry. A evaluation index system for measuring customer perceived quality in China's third-party logistics industry were designed based on factor analysis and service quantity provided by 3 third-party logistic companies was measured applying fuzzy evaluation methodology.
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