中國職場中的跨文化溝通：商務人士面臨的挑戰和應對策略

Abstract

中國與世界其他地區的商務合作不斷擴大，因此迫切需要具有出色跨文化溝通能力的專業人才。Guo 和Gallo (2017) 的研究表明，相關人才短缺的問題制約了中國的商務發展。在各種挑戰中，語言和文化能力被視為年輕商務專業人士在全球環境下擔任各種角色時所面臨的主要挑戰。因此，本研究調查了中國商務專業人士在職場跨文化溝通中遇到的語言和文化方面的挑戰，並考察了他們應對這些挑戰的策略。採用半結構化訪談的研究方法，本研究從11位受訪者那裡收集到數據，以探索他們在職場跨文化溝通中遇到的挑戰、原因以及應對這些挑戰的策略。本研究的結果可以促進更有效的 ESP 教學/學習和商務溝通實踐。  China’s expanding collaboration with the rest of the world entails an urgent need for significant professional talent with excellent intercultural communication skills. Guo and Gallo’s (2017) study reveals that a talent shortage has constrained China’s business development. Of all the challenges, language and culture are seen as the major threats for young business professionals when undertaking various roles in a global setting. The present study investigates language and cultural challenges that Chinese business professionals encounter in intercultural communication at work and examines the strategies that professionals apply in coping with these challenges. The semi-structured interview data were gathered from 11 interviewees to explore the challenges encountered, their reasons, and the strategies used to meet these challenges. The findings of this study can facilitate more effective ESP teaching/learning and business communication practice.