A Maturity Model for Business Transformation Management

Abstract

Business Transformation Management Methodology (BTM2) is a recent methodology aimed at dealing with growing complexity, globalization and uncertainty organizations are faced with due to continuous change processes. Meta Management is the foundation of this methodology and is focused on providing a framework that helps to manage the complexity of business transformation. The difficulty lies on the different ways you can apply Meta Management and how far you can go. In fact, the way this layer of management will be conducted is decisive for the effectiveness and efficiency of the transformation process. A maturity model for Meta Management helps leaders and managers derive and prioritize improvement measures, as well as control progress, by providing them with the as-is assessment. In our research we applied the proposed Meta Management Maturity Model to the Portuguese eProcurement Interoperability project, a complex and critical national challenge. According to the practitioners, this is an important step for the success of the project.