Industrial production is evolving towards service orientation so as to enhance the manufacturing firm's competitive positioning and profit potential. This 'paradigm' shift by manufacturing towards service thinking calls for a suitable service design method and corresponding business model design to create a competitive product service system (PSS) for industrial production. However, an integrated method for innovation and business model design of a PSS is not well established nor understood. In this study an integrative innovation and business model design method, known as iSIM, is illustrated through two industrial use-cases from one coorporation to demonstrate its applicability. The results confirm the importance of integrative innovation and business model design methods and point to the applicability of the methods like iSIM in industrial settings for PSS.
{"title":"Integrative Service Innovation: An Industrial Use Case","authors":"Martin W. Krüger, E. Chew, Z. Ouertani, R. Gitzel","doi":"10.1109/CBI.2015.31","DOIUrl":"https://doi.org/10.1109/CBI.2015.31","url":null,"abstract":"Industrial production is evolving towards service orientation so as to enhance the manufacturing firm's competitive positioning and profit potential. This 'paradigm' shift by manufacturing towards service thinking calls for a suitable service design method and corresponding business model design to create a competitive product service system (PSS) for industrial production. However, an integrated method for innovation and business model design of a PSS is not well established nor understood. In this study an integrative innovation and business model design method, known as iSIM, is illustrated through two industrial use-cases from one coorporation to demonstrate its applicability. The results confirm the importance of integrative innovation and business model design methods and point to the applicability of the methods like iSIM in industrial settings for PSS.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"143 5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124404518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business Process Management (BPM) has become a widespread practice in organizations. Companies use business process models to document their internal processes for training purposes, optimization, certification or requirements specification. However, as the modeling projects are often carried out by distributed teams of BPM experts, the resulting models may suffer from naming variability conflicts. Variability makes the created models difficult to understand, to automatically analyze and to re-use. In order to avoid these pitfalls, modeling guidelines, such as use of domain-specific glossary and verb-object phrase structures for element labels, were suggested. However, methodological and tool support is rarely provided. Moreover, no effectiveness studies of semantic standardization functionality were yet conducted. We close this research gap by presenting a strategy for the implementation of semantic standardization functionality and put particular attention on the evaluation of its implementation. As a result of the evaluation, we highlight design decisions, which have an effect on the comparability of process models. The study is of interest to both, academics and practitioners, who work in the area of process modeling and intend to increase process model comparability.
{"title":"Towards Increased Comparability of Business Process Models: Design, Implementation and Evaluation of Semantic Standardization Functionality","authors":"Maria Shitkova, Nico Clever, J. Holler, J. Becker","doi":"10.1109/CBI.2015.13","DOIUrl":"https://doi.org/10.1109/CBI.2015.13","url":null,"abstract":"Business Process Management (BPM) has become a widespread practice in organizations. Companies use business process models to document their internal processes for training purposes, optimization, certification or requirements specification. However, as the modeling projects are often carried out by distributed teams of BPM experts, the resulting models may suffer from naming variability conflicts. Variability makes the created models difficult to understand, to automatically analyze and to re-use. In order to avoid these pitfalls, modeling guidelines, such as use of domain-specific glossary and verb-object phrase structures for element labels, were suggested. However, methodological and tool support is rarely provided. Moreover, no effectiveness studies of semantic standardization functionality were yet conducted. We close this research gap by presenting a strategy for the implementation of semantic standardization functionality and put particular attention on the evaluation of its implementation. As a result of the evaluation, we highlight design decisions, which have an effect on the comparability of process models. The study is of interest to both, academics and practitioners, who work in the area of process modeling and intend to increase process model comparability.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"88 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116914364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Enterprise Social Systems (ESSs) are aimed at assisting the social collaboration across the organization and hence enhancing its productivity and business outcomes. Nevertheless, current ESS products do not actually fully meet these expectations. This paper thus develops a deeper understanding of the concept of ESS in the workplace starting from the characterization of social and collaboration tools. We evaluate current ESS products in accordance with a new typology of these tools. While highlighting some design issues, we conceptualize two scenarios for future ESSs: merging all of the coordination functionalities within a single ESS tool, or on the contrary spreading ESS's features within existing tools.
企业社会系统(Enterprise Social Systems, ess)旨在帮助整个组织的社会协作，从而提高其生产力和业务成果。然而，目前的ESS产品实际上并不能完全满足这些期望。因此，本文从社会和协作工具的特征开始，对工作场所ESS的概念进行了更深入的理解。我们根据这些工具的新类型评估当前的ESS产品。在强调一些设计问题的同时，我们对未来ESS的两种场景进行了概念化:在单个ESS工具中合并所有协调功能，或者相反，在现有工具中扩展ESS的功能。
{"title":"Enterprise Social Systems: The What, the Why, and the How","authors":"Mayla Alimam, E. Bertin, N. Crespi","doi":"10.1109/CBI.2015.29","DOIUrl":"https://doi.org/10.1109/CBI.2015.29","url":null,"abstract":"Enterprise Social Systems (ESSs) are aimed at assisting the social collaboration across the organization and hence enhancing its productivity and business outcomes. Nevertheless, current ESS products do not actually fully meet these expectations. This paper thus develops a deeper understanding of the concept of ESS in the workplace starting from the characterization of social and collaboration tools. We evaluate current ESS products in accordance with a new typology of these tools. While highlighting some design issues, we conceptualize two scenarios for future ESSs: merging all of the coordination functionalities within a single ESS tool, or on the contrary spreading ESS's features within existing tools.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"102 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123577472","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Since 2009 approximately 500 business processes have been mapped and modelled at the Faculty of Electrical Engineering of the Czech Technical University in Prague. BPMN has been selected as the most suitable notation for the mapping purposes at the beginning of the project. The mapping has been done mostly by students from the Business Process Center of Excellence, a part of Faculty's Dean's office since 2009. This paper contains results of an experiment focused on possibilities of improving quality of existing results using the DEMO methodology. Next, we were interested in ways of enhancing students' skills of process modelling to create unambiguous and consistent models as a“result of a DEMO Bachelor course. Both students from the Center of Excellence and ordinary university students passed the DEMO Bachelor course of Enterprise Engineering Institute and their were given assignments of devising ontological analysis of the existing BPMN models. The results of the experiment are discussed in the paper, as well as considerations about future steps.
自2009年以来，布拉格捷克技术大学电气工程学院已经对大约500个业务流程进行了映射和建模。在项目开始时，BPMN被选为最适合用于映射目的的符号。绘制地图的工作主要由卓越业务流程中心(Business Process Center of Excellence)的学生完成，该中心自2009年起成为学院院长办公室的一部分。本文包含了一个实验的结果，该实验的重点是使用DEMO方法提高现有结果质量的可能性。接下来，我们感兴趣的是如何提高学生的过程建模技能，以创建明确和一致的模型，作为DEMO学士课程的结果。卓越中心的学生和普通大学生都通过了企业工程学院的DEMO本科课程，他们的任务是设计现有BPMN模型的本体论分析。本文对实验结果进行了讨论，并对今后的步骤进行了思考。
{"title":"Empirical Study of Applying the DEMO Method for Improving BPMN Process Models in Academic Environment","authors":"P. Náplava, R. Pergl","doi":"10.1109/CBI.2015.12","DOIUrl":"https://doi.org/10.1109/CBI.2015.12","url":null,"abstract":"Since 2009 approximately 500 business processes have been mapped and modelled at the Faculty of Electrical Engineering of the Czech Technical University in Prague. BPMN has been selected as the most suitable notation for the mapping purposes at the beginning of the project. The mapping has been done mostly by students from the Business Process Center of Excellence, a part of Faculty's Dean's office since 2009. This paper contains results of an experiment focused on possibilities of improving quality of existing results using the DEMO methodology. Next, we were interested in ways of enhancing students' skills of process modelling to create unambiguous and consistent models as a“result of a DEMO Bachelor course. Both students from the Center of Excellence and ordinary university students passed the DEMO Bachelor course of Enterprise Engineering Institute and their were given assignments of devising ontological analysis of the existing BPMN models. The results of the experiment are discussed in the paper, as well as considerations about future steps.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122675675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Preventing customer churn is an important task in customer relationship management (CRM), in which the identification of customers with an intention to terminate one or more contracts plays a pivotal role. Today, typically survival analysis is used for this purpose. These approaches, in their standard configuration, assume a proportional, time-invariant influence of covariates. In telecommunications, for instance, these assumptions are questionable because of existing fixed-term contracts and term of notice clauses. These can be expected to result in non-monotonous cancellation probabilities over time, with increased frequencies of cancellation in time periods before minimum subscription periods end. In this paper, we consider customer-specific contract duration dates within established methods of survival analysis. We introduce a novel, non-standard feature generation procedure for this purpose. In addition, we study the impact of product variety in a customer's portfolio on his churn probability, as there is evidence both from theory and practical experiences in other industries that product variety can be related to loyalty. In the empirical part of the paper, we evaluate the proposed extended model using data provided by one of the largest telecommunication companies in Europe. Results show that both model extensions significantly increase churn prediction performance in out-of-sample tests.
{"title":"Term of Contract and Portfolio Aware Churn Modeling in Telecommunication Campaigns","authors":"K. Shapoval, Thomas Setzer","doi":"10.1109/CBI.2015.23","DOIUrl":"https://doi.org/10.1109/CBI.2015.23","url":null,"abstract":"Preventing customer churn is an important task in customer relationship management (CRM), in which the identification of customers with an intention to terminate one or more contracts plays a pivotal role. Today, typically survival analysis is used for this purpose. These approaches, in their standard configuration, assume a proportional, time-invariant influence of covariates. In telecommunications, for instance, these assumptions are questionable because of existing fixed-term contracts and term of notice clauses. These can be expected to result in non-monotonous cancellation probabilities over time, with increased frequencies of cancellation in time periods before minimum subscription periods end. In this paper, we consider customer-specific contract duration dates within established methods of survival analysis. We introduce a novel, non-standard feature generation procedure for this purpose. In addition, we study the impact of product variety in a customer's portfolio on his churn probability, as there is evidence both from theory and practical experiences in other industries that product variety can be related to loyalty. In the empirical part of the paper, we evaluate the proposed extended model using data provided by one of the largest telecommunication companies in Europe. Results show that both model extensions significantly increase churn prediction performance in out-of-sample tests.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128730629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
New technical and business opportunities lead to the adoption of new information systems. Integrating these new systems with the existing application landscape poses many challenges, especially when legacy systems are involved. These systems may rely on completely different architectures or assumptions regarding functionality. Normalized Systems Theory addresses this issue by stating that information systems should behave as stable systems. It identifies the main obstacle to achieving stability, so-called combinatorial effects, and proposes four design theorems to avoid these combinatorial effects. Based on these theorems, a set of exemplary software elements are created which can be used to generate applications. In this paper, we demonstrate the real-world usage of these software elements in legacy integration projects by describing four case studies. From a theoretical perspective, these cases validate the theorybased approach of Normalized Systems Theory. From a practical perspective, these cases demonstrate how adoption of Normalized Systems software could be approached: first, by integrating existing systems, and second, by building future applications adhering to the theory.
{"title":"Integrating Information Systems Using Normalized Systems Theory: Four Case Studies","authors":"Philip Huysmans, J. Verelst, H. Mannaert, A. Oost","doi":"10.1109/CBI.2015.43","DOIUrl":"https://doi.org/10.1109/CBI.2015.43","url":null,"abstract":"New technical and business opportunities lead to the adoption of new information systems. Integrating these new systems with the existing application landscape poses many challenges, especially when legacy systems are involved. These systems may rely on completely different architectures or assumptions regarding functionality. Normalized Systems Theory addresses this issue by stating that information systems should behave as stable systems. It identifies the main obstacle to achieving stability, so-called combinatorial effects, and proposes four design theorems to avoid these combinatorial effects. Based on these theorems, a set of exemplary software elements are created which can be used to generate applications. In this paper, we demonstrate the real-world usage of these software elements in legacy integration projects by describing four case studies. From a theoretical perspective, these cases validate the theorybased approach of Normalized Systems Theory. From a practical perspective, these cases demonstrate how adoption of Normalized Systems software could be approached: first, by integrating existing systems, and second, by building future applications adhering to the theory.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131797263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Bernhard Wally, Alexandra Mazak, Bernhard Kratzwald, C. Huemer
Enterprise resource planning (ERP) systems are often cumbersome to customize to a client's needs. Model-driven approaches promise to simplify these attempts. In this work we present an ERP prototype based on the Resource-Event-Agent (REA) business ontology that follows a "model-at-runtime" approach: one may customize the ERP system during runtime by changing the underlying REA models. We are using Retail-H as the reference framework for building a retail information system(RIS). Our main contribution is the prototypical implementation of a domain agnostic REA engine that can be loaded at runtime with domain specific business models -- these models can further be manipulated at runtime. On that basis we have exemplarily modeled main concepts of Retail-H in REA. Validation of the implemented components is realized by applying real business activities and requirements received from our partner, a business software solution provider.
{"title":"Model-Driven Retail Information System Based on REA Business Ontology and Retail-H","authors":"Bernhard Wally, Alexandra Mazak, Bernhard Kratzwald, C. Huemer","doi":"10.1109/CBI.2015.49","DOIUrl":"https://doi.org/10.1109/CBI.2015.49","url":null,"abstract":"Enterprise resource planning (ERP) systems are often cumbersome to customize to a client's needs. Model-driven approaches promise to simplify these attempts. In this work we present an ERP prototype based on the Resource-Event-Agent (REA) business ontology that follows a \"model-at-runtime\" approach: one may customize the ERP system during runtime by changing the underlying REA models. We are using Retail-H as the reference framework for building a retail information system(RIS). Our main contribution is the prototypical implementation of a domain agnostic REA engine that can be loaded at runtime with domain specific business models -- these models can further be manipulated at runtime. On that basis we have exemplarily modeled main concepts of Retail-H in REA. Validation of the implemented components is realized by applying real business activities and requirements received from our partner, a business software solution provider.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129685914","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business -- IT alignment calls for coordination between IT and business (non-IT) parts of an organization along different dimensions: strategic, structural, social, and cultural. The focus of this conceptual paper is on the social dimension of alignment -- the mutual understanding of business and IT stakeholders on the business and IT objectives and activities. In the face of an increasingly complex strategic context, growing coordination needs must be matched with respective coordination capabilities. We argue that business -- IT alignment at different organizational levels and for different stakeholders requires qualitatively different coordination capabilities, which pose distinct demands for the use of enterprise models. Using 4EM as an example, we investigate how enterprise models support these coordination capabilities as well as which intentions different IT and non-IT stakeholders have for enterprise modeling at different organizational levels.
{"title":"Enterprise Modeling Facilitating Business and IT Alignment Along the Social Dimension: Stakeholder Intentions for Model-Based Communication and Coordination","authors":"J. Korhonen, Julia Kaidalova","doi":"10.1109/CBI.2015.19","DOIUrl":"https://doi.org/10.1109/CBI.2015.19","url":null,"abstract":"Business -- IT alignment calls for coordination between IT and business (non-IT) parts of an organization along different dimensions: strategic, structural, social, and cultural. The focus of this conceptual paper is on the social dimension of alignment -- the mutual understanding of business and IT stakeholders on the business and IT objectives and activities. In the face of an increasingly complex strategic context, growing coordination needs must be matched with respective coordination capabilities. We argue that business -- IT alignment at different organizational levels and for different stakeholders requires qualitatively different coordination capabilities, which pose distinct demands for the use of enterprise models. Using 4EM as an example, we investigate how enterprise models support these coordination capabilities as well as which intentions different IT and non-IT stakeholders have for enterprise modeling at different organizational levels.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128432933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this short paper we propose a knowledge market framework for the online course market. We start with introducing the actors in this market, their roles, and their interaction. We describe the bargaining process in more detail. We intend to implement a prototype in a higher education situation.
{"title":"Virtual Knowledge Service Market: A Framework for Higher Education Online Learning","authors":"D. Rustam, T. V. D. Weide","doi":"10.1109/CBI.2015.25","DOIUrl":"https://doi.org/10.1109/CBI.2015.25","url":null,"abstract":"In this short paper we propose a knowledge market framework for the online course market. We start with introducing the actors in this market, their roles, and their interaction. We describe the bargaining process in more detail. We intend to implement a prototype in a higher education situation.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114187368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Using IT development efforts for achieving new business goals is a challenging task. Optimally, IT projects and solutions should be aligned to answer the real requirements of actual business development targets. Process modeling has been widely applied as a tool for business process and IT development. The goal of this study is to investigate how to combine process modeling and requirements engineering (RE) in software development projects. We studied the use of process modeling focused Business-driven development (BDD) method and other modeling techniques to support complex large projects in the outsourced environment. The results presented here are based on 17 interviews, a study of 4 projects implemented with the BDD method and the experiences gathered from 11 other large projects at the case study organization. This report outlines the results of combining process modeling to use case, business rule and other requirements and architecture modeling. To a large extent, the results were positive and indicate the benefits for using business process modeling as a visual tool for combining business and IT development, and as a part of the requirements. However, the perspective and abstraction level for process modeling should be carefully selected. Our study concludes also that requirements modeling should cover different aspects from both project and enterprise context in a comprehensive manner.
{"title":"Combining Process Modeling and Requirements Engineering: An Experience Report","authors":"Heli Hiisilä, Mika Kujala","doi":"10.1109/CBI.2015.20","DOIUrl":"https://doi.org/10.1109/CBI.2015.20","url":null,"abstract":"Using IT development efforts for achieving new business goals is a challenging task. Optimally, IT projects and solutions should be aligned to answer the real requirements of actual business development targets. Process modeling has been widely applied as a tool for business process and IT development. The goal of this study is to investigate how to combine process modeling and requirements engineering (RE) in software development projects. We studied the use of process modeling focused Business-driven development (BDD) method and other modeling techniques to support complex large projects in the outsourced environment. The results presented here are based on 17 interviews, a study of 4 projects implemented with the BDD method and the experiences gathered from 11 other large projects at the case study organization. This report outlines the results of combining process modeling to use case, business rule and other requirements and architecture modeling. To a large extent, the results were positive and indicate the benefits for using business process modeling as a visual tool for combining business and IT development, and as a part of the requirements. However, the perspective and abstraction level for process modeling should be carefully selected. Our study concludes also that requirements modeling should cover different aspects from both project and enterprise context in a comprehensive manner.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129721117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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