UI sketching reskill for UX researchers

Idyawati Hussein, M. Mahmud, Huda Ibrahim, Masitah Ghazali, Azizah Ahmad
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Abstract

In this paper, we highlighted the importance of User Experience (UX) sketching as one of the skillsets required for UX researchers in project development especially in low participatory design awareness countries like Malaysia. This is due to the results from UX research activities that are not perceived to be impactful by developers, designers and other stakeholders in digital transformation projects especially by the government that has been suffering from vendor-centric Request for Proposal (RFP) tender for the past 60 years. In consequences, time taken by developers to code from requirements captured by business analysts is longer than visual representation produced by UX or UI designers, which shortens the requirement gathering process. In conclusion, we found that UX sketching that produces visual representation of user needs to be effective especially in participatory design approach and to reduce user frustrations.
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UX研究人员的UI草图技巧
在本文中,我们强调了用户体验(UX)草图作为项目开发中用户体验研究人员所需的技能之一的重要性,特别是在像马来西亚这样参与性设计意识较低的国家。这是由于在数字化转型项目中,开发者、设计师和其他利益相关者认为用户体验研究活动的结果没有产生影响,尤其是在过去的60年里,政府一直受到以供应商为中心的征求建议书(RFP)招标的困扰。结果,开发人员从业务分析师捕获的需求中编写代码所花费的时间比UX或UI设计人员生成的可视化表示要长,这缩短了需求收集过程。总之,我们发现产生用户视觉表现的用户体验草图是有效的,特别是在参与式设计方法中,并减少用户的挫败感。
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