A framework for adaptive mail classification

Abstract

We introduce a technique based on data mining algorithms for classifying incoming messages, as a basis for an overall architecture for maintenance and management of e-mail messages. We exploit clustering techniques for grouping structured and unstructured information extracted from e-mail messages in an unsupervised way, and exploit the resulting algorithm in the process of folder creation (and maintenance) and e-mail redirection. Some initial experimental results show the effectiveness of the technique, both from an efficiency and a quality-of-results viewpoint.