{"title":"Real time reliability: mixed reality public transportation","authors":"Antti Nurminen, J. Järvi","doi":"10.1145/2543651.2543689","DOIUrl":null,"url":null,"abstract":"In public transportation, quality of service is of paramount importance. In a study on public transportation reliability, approximately half of the riders reduced their use of services due to unreliability, switching to other modes of transportation [Carrel et al. 2013]. It is also known that the perceived wait time at a bus stop is greater than the actual wait time and a real time information diminishes this difference [Mishalani et al. 2006]. However, when real time data itself is unreliable, this is felt particularly frustrating [Carrel et al. 2013].","PeriodicalId":126796,"journal":{"name":"International Conference on Societal Automation","volume":"33 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2013-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Conference on Societal Automation","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/2543651.2543689","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
In public transportation, quality of service is of paramount importance. In a study on public transportation reliability, approximately half of the riders reduced their use of services due to unreliability, switching to other modes of transportation [Carrel et al. 2013]. It is also known that the perceived wait time at a bus stop is greater than the actual wait time and a real time information diminishes this difference [Mishalani et al. 2006]. However, when real time data itself is unreliable, this is felt particularly frustrating [Carrel et al. 2013].
在公共交通中，服务质量至关重要。在一项关于公共交通可靠性的研究中，大约一半的乘客由于不可靠性而减少了对服务的使用，转而使用其他交通方式[Carrel et al. 2013]。我们还知道，在公交车站感知到的等待时间大于实际等待时间，而实时信息会减少这种差异[Mishalani et al. 2006]。然而，当实时数据本身不可靠时，这让人感到特别沮丧[Carrel et al. 2013]。
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