Studying on the factors of improving the quality competitiveness of service-oriented manufacturing

Abstract

On the basis of analyzing the difference between service-oriented manufacturing and traditional manufacturing in quality management, this paper summarizes the new characteristic elements of service manufacturing quality management, makes a comprehensive analysis of these elements from the system point of view, uses the System Dynamics method, establishes the dynamic model of service manufacturing quality competitiveness system, collects valid data, verifies the validity of the model, Through the dynamic simulation and sensitivity analysis of the model, the paper finally gets: cloud computing and big data ability, enterprise visibility, investment and R & D expense ratio, complaint processing satisfaction rate is the key factor to improve the quality competitiveness of service manufacturing, and put forward relevant suggestions. 服务型制造质量竞争力提升因素研究 顾平 , 鲍锦元, 王嘉璇 江苏科技大学经济管理学院,镇江,江苏,中国 Frank_ping@163.com, 1763558083@qq.com * 通讯作者 关键词: 服务型制造;质量竞争力模型;影响因素 中文摘要. 在分析服务型制造与传统制造在质量管理上的差别的基础上,总结服务型制造质 量管理新特征要素,从系统视角出发,运用系统动力学方法,对这些要素进行全面分析,建 立服务型制造质量竞争力系统动力学模型,收集有效数据,验证模型有效性,通过对模型动 态仿真和灵敏度分析最后得到:云计算与大数据能力、企业知名度、投入研发费用率、投诉 处理满意率是服务型制造质量竞争力提升的关键因素,并提出相关建议。 1.引言 随着全球经济一体化,顾客由传统对产品功能的追求转变为个性化的追求和服务质量的 追求,于是服务型制造也就随之产生,并有着迅猛发展之势,影响着传统的制造模式。随 着高质量概念的提出,注重顾客需求,追求顾客价值,已经成为质量管理研究的发展趋势, 质量管理的理论研究也越来越注重竞争力、服务于竞争力。在国家力求转型实现可持续发 展的大环境下,服务型制造业质量竞争力的研究已然成为学术界的研究热点。 4th International Conference on Humanities Science and Society Development (ICHSSD 2019) Copyright © 2019, the Authors. Published by Atlantis Press. This is an open access article under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/). Advances in Social Science, Education and Humanities Research, volume 328