Exploring the effects of service ecosystem on IT SMEs performance in emerging economies: A moderated mediation approach

IF 1.1 Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Electronic Journal of Information Systems in Developing Countries Pub Date : 2023-08-09 DOI:10.1002/isd2.12294

Imtiaz Masroor, Md. Noor Un Nabi, Md. Nur Alam, S. M. Misbauddin, Khan Anin Ahamed

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Abstract

Service-dominant logic viewpoints can be used to construct a model of value co-creation in the service ecosystem by focusing on service provider-beneficiary dyads and inter-dyad interactions. However, the presence of institutional voids can hamper firm performance, even with an improved service ecosystem and value co-creation. This study aimed to investigate the relationship between the service ecosystem of IT small and medium enterprises of Bangladesh and their firm performance through the mediation of value co-creation and moderated mediation of institutional void. This study indicated that the service ecosystem positively impacts firm performance and value co-creation. Additionally, the findings indicated that co-creation within the service ecosystem leads to improved firm performance. However, the study also found that institutional void can have a significant moderating effect. This research makes a valuable contribution to the literature on service ecosystem and firm performance by examining the role of value co-creation as a mediator.

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探索服务生态系统对新兴经济体 IT 中小型企业绩效的影响：中介调节法

服务主导型逻辑观点可用于构建服务生态系统中的价值共创模型，重点关注服务提供者-受益者二元组和二元组之间的互动。然而，即使改善了服务生态系统和价值共创，制度空白的存在也会阻碍企业绩效。本研究旨在通过价值共创的中介作用和制度空白的调节中介作用，探讨孟加拉国信息技术中小企业的服务生态系统与企业绩效之间的关系。研究表明，服务生态系统对企业绩效和价值共创有积极影响。此外，研究结果表明，服务生态系统内的共同创造会提高企业绩效。不过，研究还发现，制度空白会产生显著的调节作用。这项研究通过研究价值共创的中介作用，为有关服务生态系统和企业绩效的文献做出了宝贵贡献。

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