Electronic Journal of Information Systems in Developing Countries最新文献

Persistent maternal and child health (MCH) inequities in Kenya, especially in underserved rural and informal urban settings, are driven by fragmented health and social protection (SP) systems that operate in silos, limiting coordinated, people-centred service delivery. Despite global reductions in mortality, Sub-Saharan Africa continues to bear a disproportionate burden, with Kenya reporting high maternal and neonatal death rates. Digital technologies present opportunities to strengthen linkages between health and SP services; however, existing frameworks lack contextual adaptability for integrated implementation in low-resource environments. This study develops a conceptual framework for Digitally Integrated People-Centred Health and Social Protection Information Systems (DIPCH-SPIS) to enhance MCH outcomes in Kenya. Guided by systems thinking, design thinking, and socio-technical perspectives, a convergent mixed-methods design was employed, including surveys and 47 interviews with women, community health workers, health professionals, SP officers, and policymakers in Kibera and Kitui. Quantitative data were analyzed descriptively, while qualitative findings underwent thematic analysis (TA) to derive stakeholder-informed design requirements. The study identifies critical contextual, organizational, and technological determinants, including weak interoperability, limited coordination, and socio-economic vulnerabilities, and synthesizes them with WHO's Integrated People-Centred Health Services (IPCHS) principles. The resulting framework emphasizes stakeholder collaboration, coherent information architecture, and effective use of information and communication technologies (ICTs), contributing to UHC, Africa's Agenda 2063, and SDG 3.

Organizational reliance on emerging digital technologies that are transforming the work patterns has left organizations vulnerable to sophisticated cyber threats. Industry reports and incident cases indicate that the rapid pace of digital transformation exacerbates these issues, as organizations' cybersecurity posture must keep pace with the changing organizational and technological landscape. Prior literature suggests that fostering cybersecurity culture (CSC) is foundational for any cybersecurity effort. However, CSC tends to develop slowly and evolutionary, whereas rapid digital transformation (RDT) unfolds quickly and periodically, giving rise to temporal disparity. In this study, we adopt a case study methodology to examine how an Ethiopian bank addressed this temporal disparity and crafted strategies to align CSC with ongoing RDT. We build our analysis on a multilayer temporality model of CSC that draws on and extends Schein's organizational culture model. Our findings highlight the challenges engendered by temporal disparity and underscore the need for strategic organizational actions. The study provides a theoretical basis for fostering CSC amidst RDT and offers practical insights for developing countries, highly regulated sectors, and organizations undergoing RDT.

As governments in developing countries digitize delivery of social cash transfers (SCTs), understanding beneficiaries' experiences is critical for inclusive access. Despite policy-driven efforts, adoption of digital payments in SCT programs (SCTPs) remains limited, and evidence on user experiences is scarce. This study examines beneficiaries' perceptions and preferences regarding payment mechanisms (PMs) in Tanzania's Productive Social Safety Net (PSSN) program, guided by the Unified Theory of Acceptance and Use of Technology (UTAUT). Using a mixed-methods design, survey data from 385 respondents were analyzed using descriptive statistics (mode and percentage distributions) and the Kruskal–Wallis test was used to examine whether perceptions differed significantly across PMs. In addition, focus group discussions (FGDs) were used to complement the quantitative analysis. Perceptions were assessed across five dimensions: accessibility, convenience, transactional privacy, safety, and time efficiency. The Kruskal–Wallis results indicate statistically significant variation in beneficiaries' perceptions across all PMs for all perception attributes. Mobile payments were perceived most favorably (mode 4; 76.1%), bank transfers received moderate ratings (mode 4; 66.3%), and physical cash scored lowest (mode 3; 56.7%). Despite lower perception scores, physical cash remained the most preferred method, especially among older beneficiaries. By providing context-specific evidence from a policy-mandated digitalization setting, the study informs the design of inclusive, user-centered payment systems and targeted digital literacy interventions.

Traditional facilities management (FM) systems remain dominant in Africa, despite the increasing demand for more efficient and responsive approaches driven by urbanization and sustainability concerns. This study examines the opportunities and challenges of adopting Smart Facilities Management (SFM) in Ghana, employing a mixed-methods approach. Quantitative data were collected from 240 valid survey responses, while qualitative insights were gathered through semi-structured interviews with seven senior facility managers. The findings reveal that while 97.7% of respondents indicated the inclusion of FM in their organizational budgets, adoption of smart technologies remains generally low. Only 36% of respondents reported using digital tools, such as maintenance tracking systems, with other technologies, including blockchain (2.3%) and digital twins (3.5%) being relatively rare. Limited infrastructure, high implementation costs, and internal resistance emerged as major barriers. The qualitative data further supported these findings, highlighting bureaucratic delays, lack of technical expertise, and a weak policy framework. However, participants highlighted significant benefits of SFM, including improved maintenance efficiency, enhanced user satisfaction, and alignment with sustainability goals. The study recommends targeted investments in digital infrastructure and technical training for professionals in the FM space. As one of the first empirical studies on SFM adoption in Ghana, this research contributes to the limited literature on smart infrastructure in developing economies and provides practical guidance for policymakers, educators, and FM professionals who are interested in digital transformation.

Public Higher Education Institutions (HEIs), especially in resource-constrained environments, face pressure to modernize IT systems while managing limited budgets and legacy infrastructure. This study explores how enterprise architecture (EA) is applied by ICT leaders in Tanzanian public universities to manage technical debt (TD) under institutional and policy constraints. It provides empirical evidence from low-resource institutions. It draws on qualitative insights gathered through semi-structured interviews with ICT managers, system administrators, and academic IT leads in four Tanzanian public universities. A literature review on EA and TD management supported the analysis. Findings reveal that participants view EA as a promising governance tool for mitigating TD by aligning fragmented ICT investments, improving accountability, and reducing duplication in Tanzanian HEIs. The analysis revealed barriers that HEIs face in realizing EA for effective TD management: resistance to change, insufficient technical resources, limited expertise, and difficulty quantifying Return On Investment (ROI). Nonetheless, it was identified that EA could enhance IT governance, agility, and alignment with institutional strategy. For institutional managers, EA provides a structured mechanism to streamline IT governance, optimize digital infrastructure, and align technology investments with long-term strategic plans. This offers a critical pathway for education leaders facing budgetary constraints and digital transformation demands. The study offers empirically grounded insights into how EA is operationalized within public universities in Tanzania, contributing to the discourse on digital governance and institutional reform in the Global South. The insights are relevant for policymakers aiming to strengthen IT governance and institutional resilience in constrained education systems.

E-governance is widely recognized as a tool for enhancing transparency, efficiency, and accountability in public service. This study examines the mediation effect of Governance Structure (GS) on the relationship between e-governance (EGOV) and Governance Performance (GP) in Malawi's local governments. DeLone and McLean IS Success Model (ISSM) using Information Quality (IQ), Service Quality (SQ), and System Quality (SYQ) is applied. Data from 266 respondents under the ministry of Local Government Assemblies (LGAs) and related agencies was collected and analyzed quantitatively using Structural Equation Modeling (SEM) in SmartPLS-SEM (version 4.1.0.3). Measurement validity and reliability were established (e.g., AVE > 0.50; α > 0.70). The results of this study indicate that IQ, SQ, and SYQ each positively influence GS; GS, in turn, strongly predicts GP. Only IQ exhibits a significant direct effect on GP. Mediation tests confirm significant indirect effects from IQ, SQ, and SYQ to GP via GS (t = 4.782; 3.744; 2.440, respectively). These findings advance ISSM by identifying GS as a novel mediator of EGOV within a socio-technical perspective. It is also empirically proven that social factors are as important as technical factors for the success of any information system. Policy implications include budgetary and investment policies in technology, institutionalizing cross-departmental coordination, capacity building and change management to translate digital systems into tangible governance gains. The study is unique in Least Developed Countries (LDCs) and new in the Malawi context offering empirical evidence of a transferable framework for aligning digital reforms with structural setup in resource-constrained economies. This also provides the understanding that technology is not a total substitution for labor but a complement for effective, efficient and inclusive public service delivery.

This study aims to compare and examine e-government development indices in landlocked Central Asia, highlighting significant challenges faced in e-government development and opportunities that can be maximized. This study uses qualitative methods with secondary data obtained from the EGDI data through the United Nations website. For map visualization, the author uses Google Looker Studio and data graphs using Microsoft Excel, followed by comparative analysis. The findings of this study of Central Asian countries, the EGDI 2024 score survey, show that only three countries, Kazakhstan, Uzbekistan, and Kyrgyzstan, exceed both the global and Asian averages. The global average score in 2024 is 0.64, while the Asian average is 0.70, leaving Tajikistan (0.57) and Turkmenistan (0.48) below the average. This study contributes to the digital literature by providing a comparative and specific perspective on countries facing challenges in e-government.