Process-oriented application systems for mobile services

Abstract

A growing number of rescue operations as well as people in need of care cause an increase in ambulant healthcare services. At the same time, the dedicated service providers have to cope with budgets and a decreasing number of qualified personnel. Nevertheless, a high quality of treatment is mandatory. This means a need for improvement enabling the service providers to keep their care processes competitive. Whereas in hospitals, evidence-based guidelines and care pathways have become usual or mandatory, efforts to establish them in ambulant domains are still at an early stage. In contrast to inpatient workflows, standards or best practices have not been established yet. The article analyzes the staffs' intention to use such IT-based support by means of empirical surveys among 444 participants from two fields of application. For this purpose, prospective users would employ applications installed on portable devices -- a potential hardly been considered yet for healthcare service support.