Effects of Patient Care Assistant Embodiment and Computer Mediation on User Experience

Abstract

Providers of patient care environments are facing an increasing demand for technological solutions that can facilitate increased patient satisfaction while being cost effective and practically feasible. Recent developments with respect to smart hospital room setups and smart home care environments have an immense potential to leverage advances in technologies such as Intelligent Virtual Agents, Internet of Things devices, and Augmented Reality to enable novel forms of patient interaction with caregivers and their environment. In this paper, we present a human-subjects study in which we compared four types of simulated patient care environments for a range of typical tasks. In particular, we tested two forms of caregiver mediation with a real person or a virtual agent, and we compared two forms of caregiver embodiment with disembodied verbal or embodied interaction. Our results show that, as expected, a real caregiver provides the optimal user experience but an embodied virtual assistant is also a viable option for patient care environments, providing significantly higher social presence and engagement than voice-only interaction. We discuss the implications in the field of patient care and digital assistant.