Discussion on Quality Control Mode of Internet + Greening Maintenance

Xiaoming Sun, Hui Zhang, Qian Zhou
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Abstract

With the rapid increase of the construction volume of our country's landscape industry, the scale of the stock gardens is getting larger and larger. Later gardening maintenance technology needs to be constantly updated, and management modes and methods should be constantly innovated to meet the development needs of the maintenance market. The quality of maintenance and management in the later stage of green space construction is intuitively presented to the viewers through the quality of landscape. Therefore, improving the quality control ability of green space is the most important thing for the rapid development of garden enterprises. This paper combines the Internet with traditional maintenance quality management through Internet thinking, and achieves several important points in quality control, such as planning, traces, inspection, reporting and customer service evaluation, on the Internet management and control platform. Among them, the work plan combined with the maintenance calendar, the climate and soil and other environmental data from all parts of the country can better guide the field work; Maintenance trace record can provide data feedback through pictures, videos, etc.; Patrol function discovers green space problems in time, records data of basic problems of green space and feedback processing; And reporting function can provide customers with more convenient maintenance services. The addition of customer evaluation forms an important closed-loop for staff management and site quality from the perspective of customers. To some extent, this study solved the problems of insufficient quality standards and low efficiency under the traditional maintenance management mode, which accords with people’s service demand for greening maintenance at the present stage, and helps to enhance people’s recognition of greening personnel. With the help of Internet management and control thinking, we can better solve the pain points existing in the development of maintenance enterprises, provide new tools for the better development of maintenance industry, and lay a foundation for the growth of maintenance industry.
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互联网+绿化养护质量控制模式探讨
随着我国园林产业建设体量的快速增长,存量园林的规模也越来越大。后期园林养护技术需要不断更新,管理模式和方法也要不断创新,以适应养护市场的发展需要。绿地建设后期的维护管理质量通过景观质量直观地呈现给观赏者。因此,提高绿地质量控制能力是园林企业快速发展的重中之重。本文通过互联网思维将互联网与传统的维修质量管理相结合,在互联网管控平台上实现了计划、跟踪、检查、报告、客户服务评价等质量控制的几个重点。其中,结合维护日历、全国各地气候土壤等环境数据的工作计划,能更好地指导现场工作;维修跟踪记录可通过图片、视频等方式提供数据反馈;巡视功能及时发现绿地问题,记录绿地基本问题数据并进行反馈处理;并且报告功能可以为客户提供更便捷的维修服务。顾客评价的加入,从顾客的角度出发,形成了员工管理和现场质量的重要闭环。本研究在一定程度上解决了传统养护管理模式下质量标准不达标、效率不高的问题,符合现阶段人们对绿化养护的服务需求,有助于提高人们对绿化人员的认可度。借助互联网管控思维,可以更好地解决维修企业发展中存在的痛点,为维修行业更好的发展提供新的工具,为维修行业的成长奠定基础。
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