The Influence of Internal Quality Assurance and Quality Culture on Performance of Higher Education Institution

Abstract

The aims of this study are, to evaluate the influence of the University's internal quality assurance on the culture of quality and organizational performance. The study was conducted at five State Universities in the Province of Bangka Belitung Islands. Survey design is used in data collection by using questionnaire instruments. The data analysis uses regression analysis and factor analysis (SEM/Structural Equation Modeling). The results showed that, the internal quality assurance of Higher Education had a positive and significant effect on Quality Culture and organizational performance. The quality culture has a negative effect on its performance of Higher Education organizations. This means that, to develop a quality culture and organizational performance, the universities need to improve their internal quality assurance. Keywords—internal quality assurance; quality culture; organizational performance