The Role of Human Resources Management Builds Knowledge Management in the Situation of Increasing Employees Voluntary Turnover (Case study in the Production Division of an Indonesian National Private Television Company 2019-2020)

Abstract

. The high voluntary turnover of the company is a phenomenon which is commonly found in the company. It is one of serious problems causes number of qualified employees choose to leave the company. A number of company memories in the form of tacit knowledge are lost because a number of employees move to another company. The paper aims to describe the activities of human resource management (HRM) in creating a special strategy in documenting and disseminating tacit knowledge. The study uses qualitative methods for case studies, primary data is obtained from field notes and in dept interviews and observations. A sampling technique is conducted by purposive sampling and selecting 10 informants from HRM Division. In obtaining more comprehensive findings, the researcher involved 2 (two) production managers as key informant. The strategy carried out by HR managers to build a knowledge management system is not yet structured. Therefore, human resources management in that company need to design specific programs which can give added values to the company so that some knowledge can be documented and thus become assets in improving competence for employees.