Infoprocess

Abstract

This chapter explores the concept of infoprocess, which is defined in terms of interrelated informing activities that deliver an outcome to a customer. The concept of infoprocesses involves aspects of data, cognition, and their intersection that results in information. Concepts of process in various disciplines are examined, including two approaches relevant for IS research: business process reengineering (BPR) and business process management (BPM). An analytical framework focused on process design and performance is elaborated. Decision making is then discussed from the process perspective and big data impacts on it are examined. A process-centered organization and its technology are explored. The second part of the chapter focuses on processes in the virtual organization. Its various forms are discussed, including the ecosystem. Finally, challenges of the time aspect of process are explored. A note on digital transformation and IoT ends the chapter.