THEORETICAL ASPECTS OF PRODUCT QUALITY

Ihor Svitlyshyn, Iryna Svitlyshina
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Abstract

In the context of the development of European integration processes, there is an increase in the role of quality in general and product quality in particular in the activities of domestic enterprises, which creates the need, first of all, to improve the management system of economic entities. World experience confirms the hypothesis about the expediency of introducing a quality management subsystem into the management system of domestic enterprises, which ensures, along with other advantages, the production of quality products. However, the implementation of this task requires the presence of an appropriate theoretical base. Which led to the appearance of a fairly significant number of works by scientists and practitioners regarding the problem of the essence and ensuring the quality of products. The results of the analytical study of the scientific provisions regarding the theoretical aspects of product quality indicate the presence of generally several positions of scientists regarding the interpretation of the concept of "product quality". It was established that some positions of scientists are incomplete, others are debatable. Based on the provisions of international and domestic ISO standards, the results of research by scientists, as well as based on the practical experience of enterprises that have successfully implemented a quality management system in their own operations, the author's definition of the essence of the concept of "product quality" is proposed - as a result of the compliance of the product's own characteristics with the requirements ( needs and expectations) of the consumer and other key stakeholders, which (requirements) can be formulated, generally understood, mandatory, as well as not formulated, not generally understood and not mandatory, constantly progress and form their own product characteristics. Compared to the positions available in the scientific literature, this definition reflects all the key aspects of product quality and makes it possible to form an effective approach to its management at the enterprise. In addition, the essence and main types of the product's own characteristics are highlighted. The content of product requirements is revealed. The formulation of the concept of "interested party (stakeholder) of the enterprise" and their list in modern business conditions are given.
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产品质量理论方面
在欧洲一体化进程发展的背景下,一般质量,特别是产品质量在国内企业活动中的作用有所增加,这首先需要改善经济实体的管理制度。世界经验证实了在国内企业的管理体系中引入质量管理子系统是一种便利的假设,它可以保证生产出高质量的产品。然而,这项任务的实施需要有适当的理论基础。这导致了相当数量的科学家和从业者关于本质问题和确保产品质量的作品的出现。对有关产品质量理论方面的科学规定进行分析研究的结果表明,科学家对“产品质量”概念的解释通常存在几种立场。科学家的一些观点是不完整的,另一些观点是有争议的。根据国际和国内ISO标准的规定,科学家的研究成果,以及在自身运营中成功实施质量管理体系的企业的实践经验,作者对“产品质量”概念的本质进行了定义——由于产品自身的特性符合消费者和其他关键利益相关者的要求(需求和期望),其中(要求)可以制定、一般理解、强制性,也可以不制定、一般理解、非强制性,不断进步,形成自己的产品特性。与科学文献中现有的职位相比,这一定义反映了产品质量的所有关键方面,并使企业形成有效的管理方法成为可能。此外,还突出了产品自身特点的本质和主要类型。揭示产品需求的内容。给出了现代商业条件下“企业利益相关者”概念的表述及其清单。
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