Towards Secure Mobile Process Tracking Using Wearable Computing in mGovernment Applications

Abstract

In this paper, we propose an automatic platform for mobile process monitoring by utilising wearable computing. The proposed system is implemented and tested for the process of the renewal of expired documents, that caters to both the clients and issuing governmental entities. The client-side system consists of a mobile application synced with a smart watch, which serves to receive notifications and status update on the renewal of the requested document. On the other hand, issuing authorities are served using specialised web portals, which offer a capability to manage the incoming requests in a structured way, to download the documents pertaining to a specific user, and to upload the processed document that is requested. Both sides of the proposed system are served using a database, which offers real-time updates and notifications. All documents are secured by using the latest encryption methods and digital signatures. The major benefit of the proposed system is the ability to monitor and go through the renewal process by simply using a user-friendly interface on the smart watch. We present the system workflow and design in the results, and discuss an application scenario that was proposed for the process of visa renewal in United Arab Emirates.