USLUGE NA ZAHTEV

Abstract

Today, new service delivery models create new patterns of behavior in the labor market. Difficulties in overcoming the distance between the service provider and the user are reduced by the use of electronic communication and electronic commerce. In such conditions, there is no direct and immediate contact between the service provider and the user, which endangers the human character of the service-legal relationship. Preservation of the humane character of the service activity, which is performed in a web environment, is the best answer to the challenges of normative regulation of the on-demand economy, both at the level of the European Union and in national legislation. The aim of the paper is to indicate that the humane character of service activities is their basic feature, independent of the sector of the service economy.