Information Technology Issues in Pakistan

Abstract

Country Introduction: Pakistan, officially the Islamic Republic of Pakistan, is a country in South Asia. It is the world’s sixth-most populous country with a population exceeding 212,742,631 people. In area, it is the 33rd-largest country, spanning 881,913 square kilometres. Pakistan is a vibrant economy in terms of its information technology (IT) industry and services. This chapter focuses on organizational IT issues, technology issues, and individual IT employee issues in Pakistan. Revenue-generating IT innovations, IT strategic planning, and business productivity and cost are the highest-ranked organizational IT issues in Pakistan. Among the top technology issues are business intelligence/ analytics, customer relationship management (CRM) systems, and mobile and wireless applications. Bring your own device (BYOD), outsourcing, and globalization are the least important organizational IT issues, while networks/telecommunications, big data systems, and enterprise resource planning (ERP) systems are the least important technology issues. IT industry workers in Pakistan seem to be satisfied but have moderate levels of burnout and workload pressure at their jobs. Most of the IT workforce in Pakistan is motivated to remain in the IT industry in the future.